Shipping Information - Read Carefully!

WHEN WILL MY ORDER SHIP?

We make every attempt to ship orders quickly. Many orders ship the same day, and most ship within 48 hours. Your order must be placed before 12 Noon Pacific Time for it to ship the same day. UPS does not ship on the weekends and our stores are closed as well, so keep that in mind when ordering after 12 PM on Friday or over the weekend. You will be notified in the event an item ordered is not available.

For expedited shipping, you must choose an expedited shipping method when placing your order (i.e., not Economy). If you need your order to arrive by a specific date, then please indicate as such on your order in the Comments section or call us toll free at 800-442-7454.

HOW WILL YOU SHIP MY ORDER?

• UPS or FedEx Ground
• UPS 2nd Day Air
• UPS 3 Day Select
• UPS Next Day Air Saver
• UPS Next Day Air
• UPS Worldwide Expedited
• USPS Priority Mail
• Heavy Freight (for oversized shipments or those over 150 lbs)

We are proud to offer a fast, reliable and affordable shipping platform. We offer several shipping options to best suit the needs of our customers, and all of the shipping rates shown on our site are instant and accurate (exceptions may occur). Our intelligent shipping system means whether it's light or heavy, big or small, we ship it all! The options we offer are listed to the right (or above on a mobile device).

CAN I GET SATURDAY DELIVERY?

Yes, but please contact us prior to placing your order. Extra fees apply for Saturday delivery.

DO YOU OFFER FREE SHIPPING?

FREE SHIPPING PROMOTION is now in effect (online orders only)! Most orders over $299 and under 150 lbs will receive free Economy shipping, and most orders over $2500 will receive free Heavy Freight shipping. Valid in the contiguous 48 states only. Select products excluded, including but not limited to: cut-to-length items such as wire rope and soft rope, pole saws, fire extinguishers, select chemicals and other items that are heavy, oversized or require special handling. Select brands excluded, including but not limited to: M&W, Liftmax, Thern & Tractel. Ask a sales representative for further details.

DO YOU HAVE ANY PROMO CODES AVAILABLE?

Yes! Please take a look at our Promotions page to view all available offers.

HOW CAN I SEE MY ORDER STATUS?

Please visit the Order Status page where you simply need to enter your order number and email address to get the current status of your order. Alternatively, you can simply reply to your order confirmation email and ask for assistance.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

During the checkout process, an estimated delivery date is provided once your shipping address has been entered and a shipping method has been chosen. If you do not see an estimated delivery date during checkout, it's because one or more items on your order may require special processing, or have a longer lead time from the factory. Feel free to contact us prior to placing your order if you need more specificity regarding the delivery date.

I HAVEN'T SEEN MY ORDER AND I THINK SOMETHING HAS GONE WRONG. NOW WHAT?

By all means, if you think your order has been lost or somehow overlooked, please contact us! Be sure to have some kind of information handy, such as your order number or at least a last name and a date that you placed the order.

It is possible that the shipping address you entered was problematic for the carrier. In the event the carrier cannot ship to the address you entered--especially if the address you entered contained an error--then you will be responsible for paying for a re-shipment. We do use software to help verify addresses prior to shipping, but in the event an incorrect address slips by us, we cannot be responsible for shipping penalties and associated fees charged by the carrier.

WHAT IS PACKAGE PROTECTION?

Occasionally, a package is lost or damaged in the transit process. When this happens, the carrier (USPS/FedEx/UPS, etc.) may or may not address the claim quickly. One is left waiting and hoping that their package is found, or that the carrier offers reimbursement. Package Protection gives us, the merchant, the ability to immediately refund or replace your package. Since you paid a small percentage of your order amount, we have the excess funds needed to make sure you are whole, without waiting for a claim and approval from the carrier.

• What happens if my package is lost or damaged? How do I file a claim?
• If your package is lost or damaged, and you opted in for Package Protection at checkout, simply contact us and let our customer service team work to replace or refund your order. No fancy footwork is required on your end.
• Who handles the customer service?
• We do! The benefit of package protection is that we resolve the matter in house. No waiting for an insurance company to render a decision. We deal with the carrier, we deal with the problem, so you don't have to. All we ask is for a reasonable amount of time to try and locate a lost shipment and/or determine the proper resolution.
• Is this shipping insurance?
• No, Bishop Lifting Products (BLP) is NOT an insurance company and we do not have underwriters. We simply take on the responsibility of dealing with lost or damaged shipments out of our own pocket so our customers aren't caught in an exhausting back-and-forth with the carrier, or some other third party.
• Is Package Protection required?
• No! In fact, we make it very easy to remove or add Package Protection in your cart during checkout. It's an optional service, for a small fee, that provides peace of mind.

ADVERSE WEATHER DELAYS

Please be aware that any inclement weather throughout the United States and beyond can cause shipping delays. We may not be able to advise customers in advance of all weather related delays that may occur along their route, so please make a point to be aware of any weather advisories that may be affecting your region. We cannot be held responsible for deliveries delayed by weather, emergencies or acts of God.