Shipping & Delivery – Fast, Reliable, and Transparent
We work hard to get your order out quickly and keep you informed every step of the way. Below you’ll find our processing times, available shipping methods, free-shipping rules, heavy freight details, tracking, and what to do if something goes wrong.
When Will My Order Ship?
- Typical processing: Most orders ship within 1–2 business days.
- Same-day cutoff: Orders placed before 12:00 PM Pacific Time often ship the same day.
- Weekends & holidays: UPS does not move packages on weekends, and our stores are closed. Orders placed after 12 PM Friday or over the weekend process the next business day.
- Backorders: If any item is out of stock or backordered, we’ll notify you promptly by email.
Need It Faster? (Expedited Options)
Select an expedited method at checkout (e.g., 2nd Day, Next Day). Note: Expedited methods speed up transit time after shipment and do not automatically guarantee same-day processing. If you need delivery by a specific date, tell us in the checkout Comments or call 800-442-7454.
How Will My Order Ship?
Available options are shown at checkout based on your order’s weight, size, and destination. Common methods include:
- UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air
- UPS Worldwide Expedited
- USPS Priority Mail
- USPS Ground Advantage (small parcels under 1 lb)
- Heavy Freight (LTL) for shipments over 150 lbs or oversized
Our system returns accurate, real-time rates for both small parcels and freight.
Saturday Delivery
Yes—Saturday delivery can be arranged for an additional fee in eligible areas. Please contact us before placing your order.
Free Shipping Promotion (Online Orders)
- Economy (Ground): Most orders over $299 and under 150 lbs qualify.
- Heavy Freight: Most orders over $2,500 qualify.
Where it applies: Contiguous 48 U.S. states only.
Exclusions (not exhaustive):
- Cut-to-length items (e.g., wire rope, soft rope)
- Pole saws, fire extinguishers, select chemicals
- Heavy, oversized, or special-handling items
- Select brands (e.g., M&W, Liftmax, Thern, Tractel)
Note: Some items are excluded from free shipping and may not be specifically labeled on the product page or in the cart. If free shipping does not appear at checkout, the item is excluded. Feel free to contact us for clarification before ordering.
Heavy Freight Deliveries (LTL)
- Default delivery: Commercial address with loading dock or forklift.
- Residential / liftgate / appointment: Available upon request and may incur additional charges.
- Inspection on arrival: Please inspect freight upon delivery and note any visible damage on the carrier’s receipt before signing.
If you have special delivery needs, contact us right away so we can coordinate with the carrier.
Tracking & Order Updates
When your order ships, you’ll receive an email with tracking information. You can also reply directly to your confirmation email or call 800-442-7454 for updates on your order’s status.
Delivery Estimates
After you enter your shipping address and pick a method at checkout, we’ll show an estimated delivery date. If you don’t see a date, the item may require special processing or have longer factory lead times—feel free to contact us for details before ordering.
Delays, Address Issues & Missing Packages
- Think your package is delayed or lost? Contact us immediately with your order number. We’ll investigate and help resolve it quickly.
- Address accuracy: Our address verification helps catch errors, but customers are responsible for providing a deliverable address. If a carrier assesses re-delivery or address correction fees, those charges may be billed to the customer.
Optional Package Protection – Hassle-Free Coverage
- What it is: An optional add-on at checkout that lets us refund or replace lost or damaged packages without waiting for carrier claims.
- Who handles it: We do. You won’t have to deal with carriers or third parties.
- Not insurance: It’s our commitment to resolve issues directly and quickly.
- Added by default for convenience: Package Protection is automatically included in your cart to safeguard your order from loss or damage. You can easily remove it before checkout if you prefer — no problem at all.
We recommend keeping Package Protection for peace of mind, but it’s entirely optional and your choice.
Adverse Weather & Events
Severe weather, natural disasters, and other extraordinary events can impact transit times. We’ll do our best to keep you informed, but such delays are outside our control.
Questions? We’re Here to Help.
Call us at 800-442-7454 or reply to your order confirmation email. We appreciate your business and strive to make every shipment smooth and timely.