Shipping and Delivery Information - Please Read Carefully!
When Will My Order Ship?
We work hard to ship your order as quickly as possible. Many orders ship the same day, and most ship within 48 hours. To qualify for same-day shipping, your order must be placed before 12 PM Pacific Time. Please note that UPS does not ship on weekends, and our stores are closed as well, so keep that in mind when ordering after 12 PM Pacific Time on Friday or over the weekend.
If an item you ordered is unavailable or backordered, we will notify you promptly.
For expedited shipping, be sure to select an expedited shipping method at checkout (e.g., not Economy). If you need your order by a specific date, please let us know in the Comments section during checkout or call us at 800-442-7454.
How Will My Order Ship?
We offer a variety of shipping methods to accommodate your needs:
- UPS or FedEx Ground
- UPS 2nd Day Air
- UPS 3 Day Select
- UPS Next Day Air Saver
- UPS Next Day Air
- UPS Worldwide Expedited
- USPS Priority Mail
- Heavy Freight (for oversized or heavy shipments over 150 lbs)
Our intelligent shipping system ensures accurate rates, whether your shipment is big or small. The available shipping options will be displayed during checkout.
Can I Get Saturday Delivery?
Yes, Saturday delivery is available for an additional fee. Please contact us prior to placing your order to arrange this service.
Do You Offer Free Shipping?
Yes! Our FREE SHIPPING PROMOTION (online orders only) is now in effect:
- Most orders over $299 and under 150 lbs qualify for free Economy shipping.
- Most orders over $2,500 qualify for free Heavy Freight shipping.
This promotion is valid in the contiguous 48 states only. Some products are excluded, including:
- Cut-to-length items (e.g., wire rope, soft rope)
- Pole saws, fire extinguishers, select chemicals
- Items that are heavy, oversized, or require special handling
- Select brands (e.g., M&W, Liftmax, Thern, Tractel)
How Can I Track My Order?
To check your order status, visit our Order Status page and enter your order number and email address. You can also reply directly to your order confirmation email for assistance.
How Long Will It Take for My Order to Arrive?
During checkout, you will see an estimated delivery date after entering your shipping address and selecting a shipping method. If no estimated date is shown, it may be due to special processing or longer lead times from the factory. Please contact us if you need more details before placing your order.
What If My Order Is Delayed or Missing?
If you believe your order has been lost or delayed, please contact us immediately. Have your order number or other identifying information ready (e.g., last name and order date).
If the carrier cannot deliver to the address you provided—especially due to an input mistake—you may be responsible for the cost of re-shipping. Our address verification software helps prevent this, but we cannot be held responsible for fees related to incorrect addresses.
Package Protection
Package Protection is an optional service that ensures your peace of mind. If your package is lost or damaged in transit, and you opted in for Package Protection, simply contact us to have your order refunded or replaced—no hassle required.
Who Handles Customer Service? We do! You won't have to deal with carriers or third parties. We resolve the issue in-house, so you don’t have to worry.
Is This Shipping Insurance? No, this is not insurance. It’s a commitment from us to handle lost or damaged packages directly—without waiting for carrier claims to be processed.
Is Package Protection Required? No, it’s entirely optional and can be added or removed during checkout.
Adverse Weather Delays
Please be aware that severe weather or natural disasters may cause shipping delays beyond our control. While we do our best to keep you informed, it’s essential to stay updated on weather advisories that might impact your delivery. We cannot be held responsible for delays caused by weather, emergencies, or acts of God.
If you have any questions or need assistance, reach out to our customer service team at 800-442-7454. We’re here to help!