Return & Exchange Policy
- No returns or exchanges without prior approval
- No returns on fabricated, cut-to-length, or special order items
- No returns after 30 days from date of purchase
- All approved returns or exchanges are subject to a restocking fee of up to 35%
- All discrepancies or receiving claims must be reported within five (5) days of receipt of order
Do not hesitate to contact us before placing your order if you have any questions.
Order Cancellation Policy
If you wish to cancel an order, contact our Customer Service Department at 800-442-7454 as soon as possible! Once fabrication has begun, or the product has shipped, the order cannot be cancelled. Orders that are cancellable are subject to a cancellation fee of up to 25% to be paid by credit card at the time of order is cancelled.
How to Initiate a Return
- Online Orders: Email us at returns@lifting.com, or log into your account, and request a return on one of your previous orders.
- In Store Orders: Please contact your local branch. View Locations