Hassle-Free Returns and Cancellations at Lifting.com
At Lifting.com, we strive to provide you with top-quality products and exceptional service. We understand that sometimes returns or cancellations are necessary, and we’re here to make the process as smooth as possible.
Please review our return and cancellation policies below to ensure a seamless experience. If you have any questions or need assistance, our customer support team is just a call away!
Returns
- Prior Approval Required: All returns and exchanges require prior approval.
- Non-Returnable Items: Fabricated, cut-to-length, or special-order items cannot be returned.
- Return Window: Returns are not accepted after 30 days from the date of purchase.
- Restocking Fee: Approved returns or exchanges may be subject to a restocking fee of up to 35%.
- Receiving Claims: Any discrepancies or issues with your order must be reported within five (5) days of receipt.
- Need Help? If you have any questions, please contact us before placing your order.
Cancellations
- Act Quickly: To cancel an order, contact our Customer Service Department at 800-442-7454 as soon as possible.
- Non-Cancellable Orders: Orders cannot be canceled once fabrication has begun or the product has shipped.
- Cancellation Fee: Canceled orders may be subject to a cancellation fee of up to 25%, payable by credit card at the time of cancellation.
How to Initiate a Return
- Online Orders: Email us at returns@lifting.com, or log into your account, and request a return on one of your previous orders.
- In Store Orders: Please contact your local branch. View Locations