Hassle-Free Returns and Cancellations at Lifting.com
At Lifting.com, we strive to provide you with top-quality products and exceptional service. We understand that sometimes returns or cancellations are necessary, and we’re here to make the process as smooth as possible.
Please review our return and cancellation policies below to ensure a seamless experience. If you have any questions or need assistance, our customer support team is just a call away!
Returns
- Prior Approval Required: All returns and exchanges require prior approval.
- Non-Returnable Items: Fabricated, cut-to-length, or special-order items cannot be returned.
- Return Window: Returns are not accepted after 30 days from the date of purchase.
For approved, returnable products, you may choose one of the following:
- Refund to the original payment method — subject to a restocking fee of up to 35%.
- Store credit — no restocking fee will apply on standard Lifting.com returns. Store credit never expires and may be used toward any product on Lifting.com.
Important: Some non-stock or factory-direct items must be returned to the manufacturer. In these cases, manufacturer-imposed restocking fees will still apply regardless of the refund method selected. These fees vary by manufacturer and cannot be waived.
- Receiving Claims: Any discrepancies or issues with your order must be reported within five (5) days of receipt.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (such as an incorrect item shipped).
- Refund Method: Approved refunds will be issued back to the original form of payment used at the time of purchase, or as store credit if preferred. Refunds cannot be issued to a different card, account, or payment method. For example, a credit card purchase must be refunded to that same credit card.
- Need Help? If you have any questions, please contact us before placing your order.
Cancellations
- Act Quickly: To cancel an order, contact our Customer Service Department at 800-442-7454 as soon as possible.
- Non-Cancellable Orders: Orders cannot be canceled once fabrication has begun or the product has shipped.
- Cancellation Fee: Canceled orders may be subject to a cancellation fee of up to 25%, payable by credit card at the time of cancellation.
How to Initiate a Return
- Online Orders: Email us at returns@lifting.com, or log into your account and request a return on one of your previous orders. Please note: Online purchases cannot be returned in our physical store locations.
- In-Store Purchases: For items purchased directly at a branch, please contact your local branch. View Locations